FAQ

You got questions, we got answers. (Not good ones but they are answers.) 

Returns

 What is your return policy?

We want you to be completely satisfied with our products and will gladly refund or exchange your order within 30 days of receipt. Returns and exchanges for online orders will be accepted where the product has not been worn, altered or washed and has all original tags attached. Unfortunately, we cannot accept returns or exchanges on made to order or monogrammed items.

How do I return an item?

To return an item, please contact us to receive a Return Authorization number. Once you have received the authorization number, please complete our Returns Form and send your item/s to:

  • LazTs
    Attn: Return Department 
    2639 Bellevue Ave
    Cincinnati, OH 45219

 

Can I exchange an item?

If you wish to exchange an item, simply let us know which replacement item you would like when requesting your return authorization. Once we have received and processed your return, we will ship the replacement item to you.

 

How will I be refunded?

All refunds will be processed to the same method of payment used when placing your order. Please be aware that processing time can vary between different financial institutions and usually takes between 2 - 10 business days for the refund to reach your account. Your refund will exclude any additional shipping costs originally paid.

 

What if my items are damaged or defective?

If you receive a damaged or defective item, please contact us as soon as possible with details of the defect and we will do our best to resolve the situation.

 

What do I do if I need to return/exchange an item?

Just use the contact box below and we'll get right back to you. Any claims for misprinted/damaged/defective items must be submitted within 10 days after the product is received. For packages lost in transit, all claims must be submitted no more than 10 days after the estimated delivery date. 

How will I be refunded?

All refunds will be processed to the same method of payment used when placing your order. Please be aware that processing time can vary between different financial institutions and usually takes between 2 - 10 business days for the refund to reach your account. Your refund will exclude any additional shipping costs originally paid.

 

Products

 

Where’s Black?

So our designs are cool, right? Well some of them are so cool that they don’t work on every color T-Shirt. We want you to look your best, so, unfortunately, we can’t offer every shirt in every color.

 

My shirt is starting to smell, what do I do?

Wash it.

 

How do I do that?

  • Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners.
  • Tumble dry low, or hang-dry for longest life.
  • Cool iron inside-out if necessary. Do not iron designs.
  • Do not dry clean.

 

Company

What are the shirts made of?

All of our shirts are:

  • 100% cotton jersey
  • 4.5 oz. fabric weight
  • Pre-shrunk
  • Euro-fit (more contouring than the classic t-shirt)
  • Double stitched
  • Quarter-turned
  • Shoulder-to-shoulder taping
  • With tear-away label

Our shirt are created for maximum comfort, combined with the latest cuts to make for a comfortable, yet modern t-shirt. The rolled shoulder ensures a better fit, and the double-stitched hems make the shirt long-lasting. 

 

Where can I find out about career opportunities?

We are always looking for enthusiastic and dedicated people to join our team at our factory and office locations. To inquire about available positions, please contact us.

 

Shipping

 

WHERE WE CANT SHIP?

Please note that we cannot ship to PO Boxes or parcel lockers. If you include one of these in your shipping address, your order may be delayed until you provide us with a valid residential or business address.

 

 When will my order be shipped?

Orders placed Monday through Friday by 12:00 pm EST (excluding holidays) are generally shipped the same day. Orders placed after 12:00 pm EST or holidays will be shipped on the next business day. Orders placed Saturday and Sunday will ship on the following Monday (excluding holidays).

 

Will I have to pay any additional taxes or duties?

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Unfortunately, we are unable to advise on the exact amount of such charges since they are specific to each location.